Refund policy

Return Policy: 

Thank you for choosing our custom made products! We take great pride in crafting each item to your unique specifications. Please read our return policy carefully!

Due to the personalized nature of our custom-made items, all sales are final. This means that once your order is placed, it cannot be returned or refunded. We appreciate your understanding and encourage you to double-check all details before finalizing your purchase.

If you have any issues or concerns with your custom-made item, please don't hesitate to contact us. We are committed to ensuring you are happy with your purchase.

Thank you for your support and understanding!


Defective Items:

We stand by the quality of our products. If you receive a defective or damaged item due to a manufacturing issue,  we are here to help! Please follow these steps:


1. Contact us at info@Bestfriendsmerch.com within 30 days of receiving your item. Include a description of the defect and a photo.

2. We will review your claim and, if approved, arrange for a replacement or a full refund.


What to Do if Your Custom-Made Product Arrives Damaged

Oh no! We’re sorry to hear that your custom-made item arrived damaged. Don’t worry, we’re here to help! Follow these simple steps to get it sorted out:

  1. Snap Some Photos: Take clear pictures of the damaged item and its packaging. This will help us understand what went wrong and speed up the process.

  2. Reach Out to Us: Contact us at [your email address] within 14 days of receiving your item. Please include the photos and a brief description of the damage.

  3. Wait for Our Response: We’ll review your claim and get back to you as soon as possible. If the damage is confirmed, we’ll arrange for a replacement or a full refund.

  4. Keep Everything Handy: Hold onto the damaged item and all the packaging until the issue is resolved. Sometimes, we might need you to send it back to us.

We’re committed to making sure you love your custom mug, so we’ll do our best to make things right! Thank you for your patience and understanding.