

Transform Your Pet Into A Beautiful Work Of Art
5/5!
What Makes Us Awesome
Frequently Asked Questions
As many as you want, but it is ideal to stick to your 10 best photos.
Oh no! We’re sorry to hear that your custom-made product arrived damaged. Don’t worry, we’re here to help! Follow these simple steps to get it sorted out:
- Snap Some Photos: Take clear pictures of the damaged item and the packaging it came in. This helps us understand what went wrong and speeds up the process.
- Reach Out to Us: Contact us at info@bestfriendsmerch.store within 30 days of receiving your item. Please include the photos and a brief description of the damage.
- Wait for Our Response: We’ll review your claim and get back to you as soon as possible. If the damage is confirmed, we’ll arrange for a replacement or a full refund.
- Keep Everything Handy: Hold onto the damaged mug and all the packaging until we’ve resolved the issue. Sometimes, we might need you to send it back to us.
We’re committed to making sure you love your Best Friends Merch, so we’ll do our best to make things right! Thank you for your patience and understanding.
Yes! There will be an up charge design fee of $15 per extra pet.
Due to the personalized nature of our custom-made items, all sales are final. This means that once your order is placed, it cannot be returned or refunded. We appreciate your understanding and encourage you to double-check all details before finalizing your purchase.
If you have any issues or concerns with your custom-made items, please don't hesitate to contact us. We are committed to ensuring you are happy with your purchase.